Terms & Conditions

About Us

MedSecure is owned and operated by Value Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.

Company Name	VALUE PRODUCTS LIMITED
Registered Address	4-6 THE WHARF CENTRE WHARF STREET WARWICK CV34 5LV
Contact Address and Details	MED SECURE 1ST FLOOR FLEETSBRIDGE HOUSE FLEETS CORNER BUSINESS PARK NUFFIELD ROAD POOLE BH17 0LA UNITED KINGDOM PHONE: 0800 1777 118 FAX: 0800 1777 119 EMAIL: sales@medsecure.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once an order has been received it is sent through our systems promptly to ensure your order is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.

Invoice Payment Terms: We offer all established UK Businesses £500 instant credit for purchasing via Invoice, which is held to a 30 day payment term. Using the Purchase Order (Invoice) payment option gives us your acceptance of the standard 30 day payment terms.

Prices: Unless stated to be fixed for a stated period, Value Products Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.

Free Delivery Thresholds and Charges: Unless stated to be fixed for a stated period, Value Products Ltd reserves the right to change delivery charges and free delivery thresholds at any time without prior notice.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Value Products Ltd will still be fit for the purpose of its intended use.

Overseas Orders: Value Products Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.

Shipping And Handling

Many of our products are subject to longer lead times due to coming direct from the manufacturer, please check the product page for any lead time notifications.

We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.

Despite our best efforts there are parts of the UK we cannot reach with a next day delivery service. For a full list of locations and postcodes which are likely to require additional days in transit please click here.

Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.

Delivery Schedule

All stocked orders received before 4:30pm will be despatched same day. Orders placed after 4:30pm friday or during the weekend will be despatched on the following Monday. 95% of orders will be delivered next working day for in- stock items only. Direct ship items will have a specified delivery time on their product page, this will differ by product, please check before purchase if you require goods sooner than stated.

Back Orders

If your item is not in stock, we will back order for you.

Tax Charges

Please note that all prices quoted exclude VAT. For orders made from the UK or the European Union, 20.0% VAT is added. For information on products that can be VAT exempt for consumer customer orders please see our VAT Exemption page.

Credit Card Security

Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via Opayo (formerly SagePay) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.

We accept payments from the following card types:

• Visa
• Mastercard
• Visa Electron
• Visa Debit
• PayPal
• Amazon Payments

Guarantee

30 day no quibble guarantee* - if for any reason you are not TOTALLY SATISFIED with your purchase, simply call us within 30 days upon receipt of goods on 0800 1777 118 and we will provide a full refund, the option to credit your account or send replacement goods.

*Custom made products can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

Limit of Liability

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Reaching Us

If you need to reach us, please email us at sales@medsecure.co.uk, alternatively, you can call on 0800 1777 118 or fax us on 0800 1777 119 or write to us at: Value Products Ltd, 1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, Poole, BH17 0LA United Kingdom

Returns Policy

Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.

Value Products Ltd. Cancellation Rights: Value Products Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights:

	Statutory Rights	Value Products. Returns Policy
Period for cancellation	14 days	30 days
Free return of goods?	Yes	Yes
Refund the costs of shipping the item back to us in the event of cancellation?	No	Yes
Refund of costs of shipping the item back to us if large direct ship item or custom product?	No	Please enquire - dependent upon location and manufacturer policies
Refund of outbound shipping costs if defective?	Yes	Yes
Refund of outbound shipping costs if cancelled?	Yes, cheapest method of shipping	Yes, cheapest method of shipping

To download a PDF copy of the correct Freepost address please click here.

Faulty Goods Returns

If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department on 0800 1777 118 for a returns form.

*Custom made products can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

30 Day Guarantee Returns Process

If for any reason you wish to return your purchase to us under our 30 day no quibble guarantee, this must be done within 30 days of receipt of goods*. Products should in their original packaging and in a sellable condition. Please follow the following procedure:

1. Call Customer Service on Freephone 0800 1777 118 who will provide you with a returns number
2. They will provide you with instructions on how to return the goods to us free of charge
3. Please ensure that you provide the correct details of the person who should be credited
4. When returning goods please ensure that you include the returns form that Customer Service provide you with and your returns number quoted when you arranged your return

As part of the no quibble guarantee goods should be returned in a re-sellable condition, if you have any doubts about packaging goods for return, please ask Customer Services who will advise you on repacking the goods.

*Custom made products can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

Waste Electrical and Electronic Product Disposal: The Waste Electrical and Electronic Equipment Regulations 2006 (known as the WEEE Regulations) came into effect in the UK on the 1st July 2007. These Regulations are designed to encourage the recycling and environmentally sound disposal of waste electrical and electronic equipment (WEEE) and to reduce the amount being thrown away in household bins and ultimately ending up in landfill.

Every year the UK throws away over 2 million tonnes of waste electrical and electronic equipment. If WEEE ends up in landfill sites, the components of the products can break down to produce toxins that can cause soil and water contamination. This can have harmful effects on natural habitats, wildlife and human health. For this reason, consumers are being encouraged to help minimise the impact of waste on our environment by having their waste electrical and electronic goods recycled or re-used.

At Value Products we are aware of our responsibilities under the WEEE Regulations and are providing a free method of disposal of your old electrical or electronic equipment. As a responsible business we are working with our WEEE compliance scheme, Budget Pack, to ensure waste electricals are collected and recycled in an environmentally sound way.

Products that are covered by the WEEE Regulations display a crossed out wheelie bin symbol. This means these items should not be disposed of via normal household domestic waste bins and can be recycled instead.

More information on the proper disposal of electrical waste and to identify your nearest recycling facility please visit www.recyclenow.co.uk.

Errors and omissions excepted